Data Deletion Instructions
Nimusoft Technologies Ltd. respects your privacy. If you would like to request deletion of personal information held by Nimusoft, please contact our team using the instructions below. This includes information associated with our websites, services, and WhatsApp business communications.
Last Updated: October 8, 2026
1. Contact Nimusoft to submit your request
Email info@nimusoft.com with the subject Data deletion request. You can also use our Contact Us page or call +880 1616 500515 for assistance submitting a request.
Please provide enough information for us to locate the relevant records:
- Your name and an email address where we can respond, preferably the address associated with your account or previous communication.
- The Nimusoft product, service, or business relationship involved, and your organization’s name where applicable.
- For WhatsApp information, the phone number used in the conversation, including the country code, and the business you contacted.
- A description of the information you want deleted and, if known, relevant account or conversation references or approximate dates.
Please do not send passwords, one-time codes, full payment-card details, or identity documents with your initial request. If additional verification is necessary, our team will explain what is needed and how to provide it appropriately.
2. Verification and request handling
Our team will review your request and may ask for proportionate information to verify your identity or your authority to act for an account holder or organization. This helps protect personal information from unauthorized deletion.
Once verified, we will assess the records within our control and delete or anonymize the information eligible for removal. We will communicate the outcome, including any information that must be retained and the reason. Requests will be handled within the periods required by applicable law; if clarification or additional time is necessary, we will inform you.
If your request includes closing an account, please tell us explicitly. Account deletion may affect access to services and associated records. If you need a copy of your information, mention this before deletion is completed.
3. Accounts and conversations managed by another business
If your employer or another business uses Nimusoft software to manage your information, that organization may be responsible for deciding how the information is used and retained. Please contact that organization’s administrator or privacy contact first. Nimusoft will assist with deletion under the applicable service agreement and legal obligations.
This also applies when you exchange WhatsApp messages with a client business using our CRM. If you are unsure who to contact, email Nimusoft with the relevant service and business name so our team can help direct your request.
4. Retention and the scope of deletion
Some records may need to be retained to meet legal, tax, accounting, security, or dispute-resolution obligations. Where a retention requirement applies, we will explain the relevant limitation and restrict further use as appropriate. Backup copies may remain until the applicable backup cycle ends.
Deleting information held by Nimusoft does not remove copies independently held by WhatsApp/Meta, another business, or other participants in a conversation. Disconnecting an integration or removing a chat from your own device does not by itself delete Nimusoft’s records; please submit a request as described above.
For further information about how we handle personal information and WhatsApp communications, read our Privacy Policy and Terms and Conditions.