Privacy Policy

6.1 Information processed

We process your WhatsApp phone number, the profile name made available to us, incoming and outgoing message content, and information you choose to provide about an enquiry, purchase, or support request. Conversation records also include message identifiers, timestamps, delivery and read status where available, and records of messaging preferences or consent where collected. Attachments or other message information may be processed where the service supports them.

Nimusoft’s WhatsApp integration receives information associated with business conversations; it does not give us access to unrelated private chats or the complete contents of your device.

6.2 Purposes and responsibility for processing

We use this information to answer enquiries, provide customer support, send requested service or transaction updates, maintain conversation history, manage communication preferences, and investigate delivery or security issues. Promotional messages require the permissions applicable to the communication. Starting a support conversation does not, by itself, constitute agreement to receive unrelated marketing.

For conversations with Nimusoft, we determine the purposes of processing. When a client business uses our CRM to contact its customers, that business determines the purposes and recipients, and Nimusoft processes conversation data on its behalf under the applicable service agreement. In that situation, the business’s own privacy notice also applies. We process personal information on an applicable lawful basis, such as providing a requested service, performing a contract, consent, or a legitimate interest where permitted by law.

6.3 Messaging preferences and opting out

You may ask Nimusoft to stop WhatsApp messages by replying STOP, telling us your communication preference, or contacting info@nimusoft.com. Our team will record and act on your request. If a client business is the sender, contact that business to manage its messaging preferences. Withdrawing permission does not affect the lawfulness of earlier processing. Where another communication is necessary to provide a service or meet a legal obligation, an appropriate alternative channel may be used.

6.4 Service providers and international processing

Messages are transmitted through the WhatsApp Business Platform, including Meta’s Cloud API. Relevant information is processed by WhatsApp/Meta and by the hosting and support providers needed to operate our service. Authorized Nimusoft staff, and authorized staff of the sending client business where applicable, can access the conversation for the purposes described above. Information may also be disclosed where required by law or necessary to address fraud, security incidents, or legal claims.

Provider infrastructure may be located outside your country. Where applicable law requires safeguards for a transfer, the applicable contractual or other lawful safeguards apply. WhatsApp’s handling of information is also governed by its Privacy Policy and applicable Business Data Processing Terms. This notice describes Nimusoft’s practices and does not replace those provider policies.

6.5 Storage, security, and retention

Business conversation history is stored in the CRM so authorized staff can provide support and follow up on requests. Access to the inbox is controlled by staff permissions. WhatsApp API credentials are encrypted in our application storage, and incoming notifications are authenticated. These protections do not prevent the intended business recipient from reading or retaining messages.

Conversation records are retained according to the service agreement and the purposes for which they were collected, including customer support, dispute resolution, and applicable legal requirements. A deletion request is reviewed against these obligations; records subject to a lawful retention requirement may need to be kept. Backup copies may remain until the applicable backup cycle ends. Deleting a record from Nimusoft does not delete copies held by the customer, the client business, or WhatsApp/Meta.

6.6 Access, correction, and deletion requests

For step-by-step guidance on submitting a deletion request, see our Data Deletion Instructions.

To request access to, correction of, or deletion of WhatsApp information held by Nimusoft, email info@nimusoft.com with the subject WhatsApp privacy request. Include the relevant phone number with country code, your relationship with us, and the request details. We may ask for proportionate information to verify your identity before acting, and will respond within any period required by applicable law.

For conversations managed on behalf of a client business, direct the request to that business first; Nimusoft will assist it as required by the applicable agreement and law. Please avoid sending passwords, one-time codes, full payment-card or bank-account numbers, government identification numbers, or other sensitive information through WhatsApp. Contact us if you need a suitable alternative channel.